Now Hiring: Customer Service Representative

Customer Service Representative – Longleaf Services, Inc.

Longleaf Services, Inc., a full service fulfillment company and subsidiary of UNC Press, is seeking Customer Service /Order Entry Representatives with advanced Excel skills for their Chapel Hill office. The position is responsible for taking and entering orders while providing a positive experience for the book-buying customers of our client publishers. This is a position with advancement potential for enthusiastic, friendly, and well-organized individuals who are looking for great opportunities. 

Primary Responsibilities

  • Respond and answer all phone and email orders and inquiries. 
  • Provide customers with product and service information.
  • Identify, research, and resolve customer issues. 
  • Support management on special projects.

Required Qualifications

  • 1-3 years of relevant customer service 
  • Advanced computer and Excel skills required. 
  • Excellent verbal and written communication skills
  • Good organizational skills and ability to multi-task

In addition to our collegial work environment this is a full-time position with an hourly rate between $15-$17.95, depending upon qualifications and supplemented with a generous benefits package that includes 16 holidays, vacation and sick time, as well as:

  • State Health Plan of North Carolina 
  • NC Flex State Plans – dental, vision, accident, critical care, FSA and life insurance
  • State retirement program with an employer match
  • Supplemental retirement plans; i.e. 457, 403b and NC 401K 
  • Unlimited access to financial advisors
  • Free Book allowance twice per year

Review of applications will begin immediately and end when the openings are filled. Interested candidates should email their resume with cover letter and salary requirements to the Director of Human Resources at


Longleaf Services values a workplace that welcomes different perspectives to enhance the quality of our decision making as we carry out our work. We are strategically engaged in creating and enhancing policies and practices that will build upon our past efforts to attract, retain, and develop a staff that is diverse along many dimensions.