The Voice of Business

“Miller’s analysis . . . is fluent and persuasive.” — American Historical Review

“Avoiding narrow institutional history, Karen Miller has written a good study of what was for many years the largest and most respected public relations agency. . . . The book makes a valuable contribution by explaining the public side of business.” — Journal of American History

“Miller’s in-depth look at one firm’s campaigns succeeds in creating a more balanced picture of a public relations firm’s operation and impact, as well as its limited influence over public opinion. . . . This book fills an important niche in the history of public relations and demands the attention of scholars in the fields of business, education, journalism, and American culture.” — History of Education Quarterly

“A good book covers a single topic well; an excellent one brings us into the world around it. Such is the case with The Voice of Business. . . . Insightful and entertaining. . . . A model of historiography.” — Journalism and Mass Communication Quarterly

“One of the few studies of PR firms and surely the best.” — CHOICE

“This study of Hill & Knowlton, the pioneering PR firm, shrewdly assesses what public relations can and cannot do. Karen Miller achieves insights both revealing and entertaining into some telling moments of twentieth-century American public discourse — the 1952 seizure of the steel mills, the campaign for a vast Air Force, the war of butter versus oleo, and the early smoking-causes-cancer debate.” — Richard M. Fried, University of Illinois at Chicago